Last Updated: April 2026
1. Order Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays).
Pre-order items will be processed within 2–3 business days after restock.
After placing your order, you will receive a confirmation email with order details.
Tracking information may take 24–72 hours to update after the package is picked up.
If you do not receive a confirmation email, please check your spam folder or contact us.
⚠️ Once an order has been shipped, no changes can be made.
Please ensure your shipping address is correct. We are not responsible for delivery failures caused by incorrect addresses.
2. Shipping Fees
Free standard shipping on orders over $49
Orders under $49:
- $0 – $19.99: $5.99 shipping
- $20 – $48.99: $8.99 shipping
⚠️ Remote areas may incur an additional $30 surcharge.
- Shipping costs are calculated and displayed at checkout.
- Taxes & Duties:Taxes and duties: The purchase price does not include import duties, VAT or other taxes. We do not charge any duties or taxes at checkout. The courier company will contact you to arrange payment of any applicable duties, taxes and handling fees.
3. Shipping & Tracking
- Orders are shipped via appropriate local carriers.
- A tracking number will be provided once the order is shipped.
- Tracking updates may take time after dispatch.
If tracking has not updated for more than 7 days, please contact us for assistance.
4. Order Cancellation & Changes
Order Cancellation
- Orders can be canceled within 30 minutes of purchase.
- After this period, cancellation is not guaranteed.
Order Changes
- Orders cannot be modified once placed.
- To make changes, you must cancel the order (if eligible) and place a new one.
5. Delivery Time
-
Local Warehouse Orders (US / Germany):
Typically delivered within 2–5 business days -
International Orders:
Estimated delivery time is 8–12 business days,depending on destination and carrier
6. Shipping Destinations
We currently ship to:
| United States |
Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY), and District of Columbia (DC). Non-Shippable Regions: Puerto Rico(PR),Alaska(AK),Hawaii(HI ),Armed Forces Pacific(AP),Armed Forces Europe(AE ), U.S. Minor Outlying Islands (UM) |
| European Union |
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Non-Shippable Regions: Andorra, Albania, Bosnia and Herzegovina, Belarus, Greenland, Moldova, Montenegro, North Macedonia, Ukraine, Vatican City, Faroe Islands, Malta, Switzerland, Norway, Liechtenstein, Serbia, Iceland, Cyprus, Turkey. |
| United Kingdom | ALL |
| Brazil | ALL |
| Russia | ALL |
⚠️ We do not ship to P.O. Boxes or certain restricted regions. If your location is unavailable at checkout, please contact us.
7. Shipping Issues & Solutions
Lost or Stuck in Transit
- No tracking updates for 10+ days → Contact us with your order number and tracking info
Damaged Package
- Outer packaging damage alone is not eligible for replacement/refund
- If the product is damaged or unusable, please send photos to us
Marked as Delivered but Not Received
Please:
- Verify your shipping address
- Check delivery proof
- Ask neighbors or property management
- Wait 48 hours before contacting us
Wrong Item Received
Please provide:
- Order number
- Clear photo of the package
- Clear photo of the product label
Missing Items
- Orders may be shipped in multiple packages
- Check shipment details in your account
8. Product Quality Issues
We stand behind the quality of our products.
If you experience any issues, please contact us with:
- Order number
- Description of the issue
- Photos or videos showing the problem
We will respond within 1–2 business days with troubleshooting, replacement, or refund solutions.
9. Contact Us
For any shipping-related questions or order assistance, please contact our support team—we’re here to help.
📧 Email: yaoke3d@proton.me